Cisco
The nature of this work is confidential so I therefore cannot show direct copies of my work.
The types of technical documentation I have written in my time at Cisco and can be seen below:
Organizational Documentation and Policies
✓ Operations Policy
✓ Change Management Support Policy
✓ Incident Support Policy
✓ Problem Support Policy
✓ Communication Process Documentation
✓ Newsletter Process Documentation
✓ Transfer of Information (TOI Training) Framework
✓ Organizational Roadmaps
✓ Instructional Guides
Service Documentation and Policies
✓ Terms & Conditions
✓ Operating Models
✓ How-To Guides
✓ Overview Pages
✓ Pricing & Policy Pages
✓ Help & Support Pages
✓ FAQs Pages
The samples provided below are mock-ups I’ve created. These mockups use either the fake documentation of the Made-Up-Service (MUS), Made-Up-Organization (MUO), and/or Made-Up-Company (MUC).
